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Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.

BEYOND THE PANDEMIC

Put growth back on the menu

Put growth back on the menu

Papa John’s delivers customer delight with PapaCall

A hyper-personalized ordering experience reduces wait times, boosts revenue by 15% per order and cuts operating costs significantly for the quick serve dining leader.

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Achieve a winning guest experience.

Cognizant’s expertise with mobile apps, agile development and digital transformation can help your business prosper again as recovery ensues.

CASE STUDY
Restaurant chain digitally enables its business applications

Digital transformation enabled this quick-service restaurant chain to slash costs and speed end-of-month reporting by 67%.

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TRAVEL & HOSPITALITY ECOSYSTEM

Targeted solutions

Digital solutions that help providers prepare for growth.

Cognizant Digital Restaurant Order Management

Deliver enhanced guest experiences and maximize off-premises revenue.

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Cognizant® OrderServ®

Deliver an omnichannel experience that integrates orders with every aspect of your business.

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HFS highlights Cognizant's expertise across food services ecosystem

See what HFS Research says about how Cognizant is helping clients capitalize on industry subsegment–specific opportunities using its digital assets and food services expertise.

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Additional capabilities

  • STORE SUPPORT & SERVICE CoE

    SCALABLE AND EFFICIENT

    Our Store Support and Help Desk Center of Excellence help your stores/franchises maintain smart, efficient and smooth operations at lower costs. Restaurants can stay focused on the customer experience and revenue generation. With Cognizant’s services, stores gain five critical competitive advantages:

    • Restaurant expertise—you gain a partner with expert understanding of retail and restaurant environments
    • Single point of accountability—stores call us for support, regardless of the issue’s severity or underlying vendor software
    • Flexibility—our per-store pricing model makes it easy to plan and budget
    • Global delivery—our global footprint supports your operations, wherever you grow
    • Metrics, tools and reporting—clients gain fresh insight into system costs with our service’s easy-to-read dashboards and reports on efficiency and effectiveness
  • F&A MANAGED BUSINESS PROCESS SERVICES

    REDUCE COSTS, IMPROVE OPERATIONS

    Our managed business services offer the agility necessary for a restaurant chain to globalize its operations—shrinking and growing as dictated by evolving markets and acquisitions. By outsourcing F&A processes, our clients can achieve greater flexibility and scalability without having to choose between cost reduction and process improvements.
  • POINT OF SALE SERVICES

    SMART RETAIL SOLUTIONS

    Transform point of sale (PoS) to point of service—and create a seamless guest experience with our end-to-end PoS services:

    • PoS mobile and web-enabling
    • Electronic gift cards
    • PoS and back-office L1 & L2 help desk
    • PCI compliance
  • RESTAURANT BACK-OFFICE SYSTEMS INTEGRATION

    MAXIMIZE PRODUCTIVITY

    By optimizing back of house (BOH) systems and processes like labor scheduling, inventory and menu management, and kitchen display systems, Cognizant helps restaurants reduce operational costs and increase employee efficiency and engagement. Our business intelligence and analytics solutions provide a single source of truth for restaurant store operations.
  • ORACLE FUSION IMPLEMENTATION SERVICES

    NEXT-GEN ERP SOLUTION

    Cognizant is helping restaurant organizations move to Oracle Fusion, a unified, new-generation enterprise resource planning system that consolidates restaurant back-office and enterprise ERP systems. It offers a single source of truth for profit and loss, inventory, labor and food costs.
SHOWCASE

Featured work

TRAVEL & HOSPITALITY

Digital modernization streamlines worldwide sales reporting

  • Expand
    The challenge

    Maintaining corporate and financial applications using 40-year-old legacy technology created operational cost and risk for a world-renowned restaurant chain. The system was supported by a wealth of internal knowledge, but there was almost no documentation. To mitigate this risk, the client wanted to transition off the existing system. In addition to the constraints of doing business using the legacy system, the restaurant chain had difficulty collating sales information from more than 37,000 of its restaurants across the world. Challenges with the monthly sales close process and timing added inefficiencies and reporting constraints. Maintaining business data from three different business lines further complicated the month-end close process. This scenario, combined with already limited skilled resources to maintain the legacy systems, led to inconsistencies on reported sales within enterprise systems. The global fast-food chain partnered with Cognizant to modernize its mission-critical sales data management system.

    Our approach

    We initiated the project with discussions on how best to re-engineer the existing system architecture. We proposed a discovery phase to document each business process, leveraging reverse-engineering tools. We then created detailed documentation to capture the as-is state and separated the legacy and tech-based monolithic solutions and moved them to a cloud-native digital solution on Amazon Web Services (AWS). After finalizing the technical design, we planned three sequential releases and began building the framework of the new system. Throughout the project, we held product demos and sprint reviews every three weeks with product, business and IT owners to gather feedback. We leveraged multiple AWS tools and technologies to provide a robust, mobile-compatible sales modernization system integrated on the AWS platform. The autoscaling system provides real-time data processing with high availability and the capacity to handle peak concurrent users.

    A cloud-based digital ecosystem

    The entirely new, modernized global sales system is now a single, integrated web application that collects, consolidates and reports worldwide sales data, covering the end-to-end sales-close process. We transformed five distributed, 40-year-old legacy systems into an integrated, intuitive, cloud-native and single-source-of-truth system that supports streamlined processes. The modernization program helps the client not only reduce its legacy footprint but also take a huge leap forward with digital transformation in its global enterprise system portfolio. The fast-food chain now enjoys the benefits of a single window, highly responsive, resilient and scalable cloud-based digital ecosystem that handles restaurant sales closure reporting and data reconciliation processes from all international and US domestic markets.

    SEE THE FULL STORY »

    3+ million

    incoming sales data transactions ingested and validated from 37,000+ stores worldwide within minutes

    200

    concurrent API invocations per sales submission

    Cycle time cut

    from one month to one hour to provision the cloud infrastructure

TRAVEL & HOSPITALITY

Cognizant BigDecisions® unlocks fast food insights

  • Expand
    The Challenge

    One of the largest U.S.-based fast food companies needed better insights and visibility into its business to improve decision-making, provide more self-service data analysis for franchisees and improve the dining experience through expanded loyalty offerings. To achieve these objectives, the company retired its on-premises data warehouse and moved to Cognizant BigDecisions, our modern, cloud-based artificial intelligence platform.

    Our Approach

    Cognizant worked with the restaurant chain to address data loss and discrepancies within its legacy data warehouse. We created a plan for the company to move from IT-driven business intelligence to analytics-driven insights, supplying executives with immediate information to support better decisions.

    A delivery dashboard provides key insights, as well as quick insights on sales, product mix, and the performance of promotions and discounts, while consolidating a single view of data from multiple locations. An operations scorecard tracks store performance compared to the national average.

    Real-Time Reports Unlock Insights for Executives and Store Employees

    Insights help the company’s president and finance team find and resolve real-time operational challenges in restaurants. The chief marketing officer and staff track sales of particular menu items through the dashboard, driving insights into customer preferences. A daily business summary view helps employees better manage inventory and increase labor efficiency by taking into consideration local sports, entertainment and weather factors. The company now saves money on software licenses while promoting flexibility and improving responsiveness to business needs.

    SEE THE FULL STORY »

    10%

    reduction in the average order time per drive-through customer

    4000

    North American stores have real-time access to data warehouse information, greatly increasing data accuracy

    Significant

    cost reduction due to the near elimination of software licenses

    Single-view dashboard

    delivers up-to-the-minute sales, product and regional insights and performance metrics

THOUGHT LEADERSHIP

Latest thinking

Resetting the digital table for food services

As the hard-hit restaurant industry eyes a return to normalcy, forward-looking businesses are using technology to implement changes that often are long overdue.

READ MORE
Open for business: Making the workplace safer for employees and customers

In a post-pandemic world, workers and customers simply will not enter a building unless they are safe—and are reassured of it.

READ MORE
Amid chaos, modern data analytics and algorithmic models illuminate a way forward

By applying advanced AI, organizations can facilitate flexible forecasting built on agile data models that change as the world does.

READ MORE

TAKE THE FIRST STEP

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let's talk about how digital can work for your business.
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