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DIGITAL PERSONAL FINANCIAL SERVICES

Keep customers at the center

Keep customers at the center

2.2 million
mobile and online customers onboarded when a leading U.S. bank migrated to an online banking platform.

Build customer-centric experiences. 

Your customers want to do their banking in new ways. With our integrated suite of services, they can. Our teams help you build technology and operating models for the future. Whether your focus is retail or commercial, create next-gen, end-to-end experiences that deliver more efficient operations and processes.

PROOF POINTS
Reimagine online and mobile banking 

Discover how a U.S. bank energized its mobile and online platform with a new UI and automation that reduced functional testing by 80%.

READ THE CASE STUDY
BANKING ECOSYSTEM

Targeted solutions

Smart packaged solutions to help banks transform for the digital age.

CCPA Services

Prepare for the systems and processes you need to comply with the California Consumer Privacy Act (CCPA).

VIEW SOLUTION

Additional capabilities

  • PAYMENTS MODERNIZATION

    IMPROVE CUSTOMER EXPERIENCE

    Update legacy payments systems and ensure customer convenience by implementing Global PayPlus (GPP) payment processing engine along with wrappers on top of the platforms. 

    Cognizant Payments Modernization includes:

    • Rich user experience on top of GPP core payment processing engine
    • Important capabilities such as initiating domestic (BOOK & FED) and international wires (SWIFT), voice wire customer management and voice wire processing (IVR) 
    • Modernize legacy domestic and international wire transfers
  • MULTI-BANKING CASH MANAGEMENT

    TRANSFORM AND SIMPLIFY

    Our solution transforms the often expensive, complex approach to multi-banking. 

    Cognizant Multi-Banking Cash Management offerings include:

    • Integrated online and multi-banking platform 
    • Flexible display options
    • Online onboarding of third-party accounts
    • Single login for liquidity overview across banking relationships 
    • Simplified data aggregation 
  • FX PAYMENT ENGINE

    MAKE GLOBAL CURRENCY PAYMENTS

    Cognizant FX Payment Engine enables you to make global currency payments to almost any part of the world and book FX deals. By eliminating the need for multiple Nostro accounts, your organization lowers operational costs. 

    Cognizant FX Payment Engine’s key features include

    • Scalable solution 
    • JEE platform based on SOA 
    • Separate portals for payers, client services, operations and user support
SHOWCASE

Featured work

BANKING

Banking app development fosters intelligent selling

  • Expand
    The challenge

    A large U.S. bank holding company wanted to improve communication with its customers and discover better ways to support them through innovation and automation. The company sought to provide a secure application, which would enable customers to manage their finances.

    A few years ago, our client decided to revamp its mobile banking application and replace its legacy platform. Due to our long standing relationship with the bank, it partnered with Cognizant Digital Experience to deliver a new platform and solution. The organization needed a user-friendly and advanced mobile application that would help their customers better manage finances through simple and intuitive interactions.

    Our approach

    Over the past few years, Cognizant's banking technology experts, upgraded and replaced its legacy vendor banking platform, moving it from a predominantly web-based experience to the next-generation of mobile banking by developing applications for iOS and Android. We also integrated mobile activity, analytics and reporting into business process management and other productivity and sales channels. 

    A universal application development project to build a new mobile app environment was initiated. This implementation created personalized digital banking experiences enabling customers to organize, engage and manage all aspects of their financial lives. The mobile app for iPhone, iPad and Android is a complete banking experience that enables customers to pay bills, send or receive payments with Zelle, make transfers, get credit scores and locate a local branch.

    Engaging, award-winning banking application

    The U.S. bank holding company improved communications with its customers and created a secure, interactive user destination to help them better manage their finances and facilitate intelligent selling opportunities. The collaboration with Cognizant helped double the traffic on mobile channels from 30% to 65%, across the banking customer base. We continue to roll out new features and enhancements, including a personalized dashboard, enhanced security for card control and customization, push notifications and augmented reality to expand the company’s application capabilities offering cross-selling opportunities and to build a consistent platform across its lines of business. 

    SEE THE FULL STORY »

    Achieved top 3 ranking

    consistently in the U.S. Banking Mobile App Satisfaction study

    3.5 million

    active users supported on a personalized mobile banking platform

    100% increase

    in both iOS and Android app ratings

Discover the Three Must-Dos of AI for Financial Institutions

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THOUGHT LEADERSHIP

Latest thinking

Artificial Intelligence in Financial Services

Practical strategies to make AI a competitive differentiator in CX, decision making and operations.

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How DLT and smart contracts can enhance trust and efficiency of online payments.

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Digitally Cognizant

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In the news

BANKING MANAGEMENT

Leadership

Jitin Eidnani

Retail and Commercial Banking—Practice Head

TAKE THE FIRST STEP

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let's talk about how digital can work for your business.
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