-
Industries
- Automotive
- Banking
- Capital Markets
- Communications, Media & Technology
- Consumer Goods
- Education
- Healthcare
- Information Services
- Insurance
- Life Sciences
- Manufacturing
- Oil & Gas
- Retail
- Transportation & Logistics
- Travel & Hospitality
- Utilities
-
-
CONSULTING
Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn More
-
Services
- Application Services & Modernization
- Artificial Intelligence
- Business Process Services
- Cloud Enablement
- Core Modernization
- Digital Experience
- Digital Strategy
- Enterprise Application Services
- Enterprise Services
- Industry+
- Industry & Platform Solutions
- Infrastructure Services
- Intelligent Process Automation
- Quality Engineering & Assurance
- Security
- Software Product Engineering
-
CONSULTING
Helping organizations engage people and uncover insight from data to shape the products, services and experiences they offer
Learn More
-
Latest Thinking
-
Our Media & Publications
- All Latest Thinking
- Browse Case Studies
- Cognizant Podcasts
- Cognizanti Journal
- Digitally Cognizant Blog
- Infographics
- Perspectives
-
Key Themes
- Digital Maturity Research
- Sustainability
- World Economic Forum—Davos
-
Center for the Future of Work
- 21 More Jobs of the Future
- Digital Workforce of the Future
- Explore the Future of Work
- Jobs of the Future Index
- Our Post-COVID Future
- The Work Ahead
-
-
- About
Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.
CONNECT THE WORLD
Climb on board with innovation
Airline improves customer experience with loyalty program chatbot
To contain contact center costs, this airline deployed a virtual agent capable of answering over 50 of the most common customer inquiries relating to its loyalty program.
LEARN MOREPreparing for a post-pandemic future
Hard hit by COVID-19, suppliers and intermediaries are using creative ways to drive value. We help recovering airlines, hotel chains, car rental companies and service providers enhance customer service while delivering digital efficiencies.
Digital tool drives growth
In mere weeks, this airliner launched a digital bot that helps customers find possible flights through Facebook Messenger.
READ THE CASE STUDYTargeted solutions
Digital solutions that help providers prepare for growth.
Cognizant® Adaptive Spaces™
Turn your physical space into a differentiator, not a drag on your resources.
Safe Buildings
Mitigate risk and reopen your counters safely with our digital approach combining instrumentation and data analytics.
Additional capabilities
-
NEXT-GEN TRAVEL PLATFORMS
SERVING THE CONNECTED TRAVELER
We help clients adopt a customer-centric business model across all distribution channels, leveraging analytics, mobile, social and cloud technologies. Our consultants work with many leading travel companies and intermediaries on a broad range of digital solutions, including:
- Developing and configuring corporate travel platforms that comply with the Open Travel Alliance's messaging schemas.
- Integrating low-cost carrier, hotel and rail content hubs with GDS platforms.
- Developing feature-rich agency desktops and web services for GDS and non-GDS content integration.
- Evaluating and integrating suppliers into new distribution platforms.
- Developing new travel portal systems that integrate dynamic packaging, loyalty, social and mobile features.
- Developing internet booking engines, online ordering platforms, customer experience enhancements and white-label solutions.
-
CUSTOMER CENTRICITY SERVICES
GET CLOSER TO CUSTOMERS
Cognizant’s customer centricity services include:
- Competitor analysis
- Omnichannel rationalization
- Integrated touchpoint strategy
- Mobile testing center of excellence
- Roadmap/future-state planning
-
CONTENT MANAGEMENT SERVICES
UPGRADE YOUR CMS
Cognizant’s content management services include:
- Competitor analysis
- Tools rationalization
- Message/content optimization
- Omnichannel strategy
-
POINT-OF-SALE SERVICES
REDUCE FRICTION, INCREASE SALES
Cognizant’s point-of-sale services include:
- On-site and decentralized strategy
- RFI/RFP management services
- Tools rationalization
- Implementation
-
CUSTOMER CONTACT CENTER SERVICES
BUILD BETTER EXPERIENCES
Cognizant’s customer contact center services include:
- Workflow analysis
- Omnichannel customer engagement
- Time-based studies and call handling optimization
- Technology deployment and optimization
- Ongoing maintenance and support
Latest thinking
Achieve unmatched user experiences with conversational AI
The travel and hospitality industry is among those leveraging intelligent virtual assistants and chatbots to serve up personalized concierge experiences.
Measuring the blast radius of COVID-19 on jobs of the future
The Q2 Cognizant Jobs of the Future Index reveals a steep quarterly decline in digitally enabled job postings across formerly robust employment categories.
Five profound changes in the business environment
The COVID-19 crisis is leaving destruction in its wake, but it’s also redefining the future business terrain. We asked 500 senior executives what to expect going forward.
Managing contact centers through COVID-19 and beyond
When global lockdowns and stay-at-home orders due to COVID-19 forced millions of workers to go virtual, contact centers were not immune.
The future of travel & hospitality
Tomorrow offers a world of opportunities, but industry leaders must be open to new digital insights—and focus on people first.
LEARN MORE
Transform operating models to improve guest experiences
A transformed operating model is critical for activating and managing interactive and on-site guest experiences that are responsive to customers’ needs.
LEARN MORETAKE THE FIRST STEP
Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.
Let's talk about how digital can work for your business.
