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Cognizant’s Procure-to-Pay (P2P) process is reflected in the suite of web-based applications that support the organization’s procurements and payments.

The new Cognizant Automated Procure-to-Pay Solution (CAPPS) is the company's primary buying method. Most product and service requirements are satisfied by using this system of issuing a purchase order.

Purchase orders can only be created for and issued to suppliers who have been added to the supplier database by Cognizant’s Global Procurement team.

The contracts or pricing agreements is a secondary buying method, which provides the company with the least total cost for most products and services that are commonly ordered from Cognizant’s external preferred suppliers. The Cognizant Global Procurement team is the only department authorized to negotiate and implement company-wide discount pricing agreements.

Payment terms are established within the CAPPS system for each supplier. Supplier purchase order invoices that the Accounts Payable department processed will reflect those terms. The system calculates the payment due date based on the date of which the physical invoice is received at the Accounts Payable department. Accounts Payable does not designate a payment date if the invoice matches the Purchase Order (PO), because the process is entirely system driven. For example, the Accounts Payable department receives a supplier invoice on July 9, 2014. The invoice is dated July 1, 2014. Accounts Payable enters the CAPPS or Catalyst system on July 10, 2014. If the payment terms are "Net 30," the system will automatically calculate a payment due date as August 8, 2014.

All supplier invoices need to be sent electronically for suppliers enabled with Electronic Data Interchange (EDI). For both EDI-enabled and Non-EDI-enabled suppliers, physical invoices need to be sent to the Accounts Payable department. All invoices are then image-enabled and are automatically matched to the PO. Invoices are available in the CAPPS or Catalyst system to the requisitioner and the procurement buyer. Suppliers can view their status and process or reconcile disputes, if any.

If the invoice cannot be matched to the PO and processed, the requisitioner or purchaser receives an email from the Global AP Help Desk. The requisitioner or purchaser is able to view the invoice, by logging on to the CAPPS or Catalyst system and instructing Accounts Payable or by posting an action regarding the invoice. A separate workflow has been designed for processing such unmatched or disputed invoices. The Global AP Help Desk enables invoice processing, by using a workflow action to route and queue the invoice for processing.

P2P process flow chart

An effective and efficient business process requires a great deal of coordination between Purchase Requestors, Procurement Team, Suppliers and Accounts Payable.