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Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.

DIGITAL TRANSFORMATION IN STORE

Retail Stores

Retail Stores

Retailers must accelerate the pace of transformation and achieve greater levels of operational efficiency.

Rapid change in retail requires responding with agility—and the right technology.

Brick-and-mortar stores represent a big opportunity for retailers to connect with shoppers in meaningful, profitable ways. But to build market share, you must solve key store operations challenges such as customer service, workforce management, loss prevention and back-end operations.
Drawing on our retail and digital expertise, our Retail Stores digital transformation solutions can equip you with new workforce and task management services, modernize your point-of-sale and improve employee productivity and engagement. Equally important, we’ll help you boost your store operations’ bottom line.
Learn more about our Retail solutions for your business.
Transform point-of-sale

Convert point‑of‑sale systems to point‑of‑service—and create a seamless omnichannel experience with our end‑to‑end POS services.
Maximize store productivity

Equip associates with tools to respond to customer expectations and to collaborate with vendors. Improve employee engagement by gamifying key activities.

Implement shrink management

Control shrink and margin leakage across the value chain through our loss prevention, returns management, online fraud prevention and analytics services and solutions.

Latest thinking

How North American businesses are crafting their post-pandemic digital future

COVID-19 has accelerated the already healthy pace of digital change across the Americas. This has created a fresh set of challenges for businesses to tackle.

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Retail’s new conundrum: Rethinking the customer experience in a world of social distancing

Due to COVID-19, the retail customer experience is undergoing a complete makeover. Here’s where brands should focus as they wisely revamp their experiences to reflect what consumers value most today and may seek in a post-pandemic world.

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Retail leaders roar ahead: Here’s how they can capitalize on consumers’ new shopping behaviors

Against long odds, category-leading retailers got it done during the pandemic. Next up is readying for the post-vaccine era.

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The safer workplace: Reopening factories, distribution centers and stores

We explore the top challenges that businesses face as they bring employees, customers, and visitors back to facilities—and offer a roadmap for success.

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Safe and smart buildings: Five “measurable” actions businesses must consider now to reopen

Consumers and workers won’t set foot in facilities they don’t believe to be safe. Going forward, enterprises must take unprecedented measures. Fortunately, the technology is there to make it happen.

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Empowering retail with modern data strategies

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Transform business operations to unlock value

Retailers are challenged to deepen customer relationships, create exceptional experiences and bring digital into every function of sales, support, merchandising and finance. Here’s how Cognizant can help.

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TAKE THE FIRST STEP

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let's talk about how digital can work for your business.
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