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Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.

DELIVER MODERN RETAIL EXPERIENCES

Digital channels deliver more customers

Digital channels deliver more customers

New shopping behaviors push retail leaders ahead

Against long odds, category-leading retailers found ways to deliver during the pandemic. Next up is readying for the post-vaccine era.

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The pace of change across retail is dramatic, with far more sales happening online. Cognizant research shows retailers with exceptionally strong revenue growth derive a higher percentage of sales from digital channels. The digital mandate is here and there is no time for delay.

Enabling consumer businesses to unlock exponential value through customer experience and innovation

This IDC Vendor Spotlight provides an overview of the benefits, challenges, and trends linked to the consumer industry's efforts to execute at scale (and in the short term) new customer experience models while conducting iterative innovation cycles with a long-term vision. Read about Cognizant's expansive capabilities in the industry and hear how we enable clients to execute their DX strategies efficiently, effectively, and with a long-term approach.

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Cognizant recognized as a leader in 2021 ISG Provider Lens™ Retail Software and Services report

We are recognized for Retail Transformation Services, Platform Migration Services and Managed Services for our retail solutions across the spectrum, deep domain expertise and increased value proposition.

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DEPTH OF EXPERTISE

The retail segments we serve

Department Stores
Maximize customer service and profits and meet changing demands amid increased competition and complex supply chains.
Discount Stores
Optimize merchandising, increase supply chain efficiency and generate product mix forecasts for better retention.
Grocery Stores
Adjust prices, fine-tune inventory planning and deploy next generation point of sale systems to enhance the customer experience.
Specialty Retailers
Embrace the future of shopping by delivering concepts and solutions for in-store selling through social networks.

Your partner in the cloud

Cognizant can help you leverage cloud to create exceptional customer experiences and improve time to market.

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Your partner in the cloud

Cognizant can help you leverage cloud to create exceptional customer experiences and improve time to market.

Learn more

DRIVEN BY RESULTS

Experience makes a difference.

Helping you serve the changing needs of your customers, today and into tomorrow.

RESULTS
A leading player in the retail and consumer goods sector
RESULTS
A leading player in the retail and consumer goods sector

creates a modern digital workplace and saves 70% capex with cloud.

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RESULTS
One of the world’s largest pawn companies
RESULTS
One of the world’s largest pawn companies

re-architects a legacy POS system to change in-store CX and drive new sales.

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RESULTS
A leading U.S. luxury retailer
RESULTS
A leading U.S. luxury retailer

achieves a 3X higher conversion for personalized shopping experiences.

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Cognizant Intellipeak: Next generation for retailers

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Empowering retail with modern data strategies

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RETAIL ECOSYSTEM

Targeted solutions

Cognizant's Retail practice helps retailers turn today's pain points into new business opportunities.

  • Cognizant® Adaptive Spaces™

    Reimagined physical spaces

    Transform the way customers interact with your business spaces—and turn your physical space into a differentiator, not a drain on your resources.
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  • Omnichannel

    Omnichannel journeys

    Finding the right mix of stores, mobile, digital marketing and CRM capabilities is unique to each retailer. Establish your unique path for your brand, based on customers, competitors, and physical and digital assets.
    Learn more
  • Digital Merchandising Solutions

    Customer-first merchandising

    Successful merchandising is a mission-critical retail function that is part art, part science. It requires detailed planning, optimized business processes, data mining and analytics, while allowing the flexibility to react to market conditions.
    Learn more
  • Retail Stores

    Retail success

    New workforce and task management solutions can help you create more stores that attract shoppers and inspire loyalty. Build in success by tackling key store operations challenges such as customer service, loss prevention and back-end operations.
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  • Supply Chain

    Supply chain management

    Rewrite your supply chain into one that is more flexible and responsive. Position your business to deliver the seamless, flexible retail experience that today’s global, always-connected shoppers demand.
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  • Retail Enterprise Services

    Retail Enterprise solutions

    Whether you need foundational packages to support merchandising, point-of-sale or warehouse management, or optimization solutions, Cognizant combines deep retail and program management expertise and implementation best practices to ensure you get the highest quality solution in the most cost-effective manner.
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  • OmniCloud OMS

    Distributed order management

    Implement newer omnichannel commerce strategies with reduced time-to-market and faster ROI. Transform your core systems and take a key foundational step in reaching customers effectively across all touch points.
    Learn more
BUSINESS INTELLIGENCE

Recently published insights

PERSPECTIVES
Retail & consumer packaged goods: On different paths to better software experiences

The ability to quickly develop and deploy software is central to commercial success. Read how retailers and consumer packaged goods companies can put software engineering at the heart of their businesses.

View Perspectives
PERSPECTIVES
Designing better software-driven retail experiences

The ability to quickly develop and deploy software is central to commercial success, especially in the retail industry in these challenging times. Learn how retailers can put software engineering at the heart of their businesses.

PERSPECTIVES
The safer workplace: Reopening factories, distribution centers and stores

We explore the top challenges that businesses face as they bring employees, customers and visitors back to facilities—and offer a roadmap for success.

Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.
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